Completed -
We have completed our verification and monitoring of the system. All systems are functioning as expected. This maintenance is complete.
Nov 8, 00:02 CST
Verifying -
The website is available and we are processing incoming alarms. We will continue to monitor and verify everything is working as expected.
Nov 7, 23:42 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 22:00 CST
Scheduled -
This maintenance supports a planned infrastructure upgrade intended to enhance the scalability, stability, and long-term reliability of the NOC Cloud platform.
During this maintenance window, NOC Cloud services will be unavailable. Users will not be able to access the NOC Cloud portal, and monitoring visibility, event processing, alerting, and notifications will be impacted until maintenance activities have been completed, and service has been restored. If NMS access has been given to the NOC, we will access your systems to continue to monitor and report on events. The NOC will continue monitoring via email, where applicable. The NOC phone system and ticketing system will remain operational throughout the maintenance window. Once the maintenance has been completed the NOC will begin working and processing alarms as quickly as possible, prioritizing critical alarms first then moving down in severity.
The maintenance activities include migrating application data to a new data platform, updating application server configurations, deploying code changes, and performing system validation. These activities are expected to be completed within approximately 2.5 hours; however, a four-hour maintenance window has been reserved to allow for validation testing and contingency procedures, if required.
No customer action is required. Existing user information, monitoring configurations, notification rules, and historical monitoring data are expected to remain available following the upgrade. Backup, validation, and recovery procedures have been incorporated into the maintenance plan to support a successful transition.
Should any significant changes to the maintenance schedule or service restoration timeline occur, updates will be communicated through normal support channels.
There will be a second planned maintenance that will be scheduled at a later date to complete the rest of the planned upgrades. With this second maintenance, there is no expected downtime, and users should experience no issues.
We appreciate your patience and understanding as we complete these improvements to the NOC Cloud platform.
If you have any questions regarding this maintenance, please contact the Nex-Tech Network Operations Center.
Oct 21, 16:21 CDT
